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Garantees and Refund Policies

Terms and Conditions

Orders are permitted to persons aged 18 and over that live, and have a valid address, in one of the countries where delivery is available. By confirming an order, you confirm that you understand and accept all Terms and Conditions without exception. 

Guarantee

Bébé Urbain Inc. offers a one (1) year guarantee against any material manufacturing defect from the date of purchase. Proof of purchase is required. It may have been uploaded to your account on our web site when registering your guarantee online.  It is important to register your guarantee online at time of purchase to ensure traceability of products in the event of recalls or manufacturing defects.   

Refund

Products are NON-REFUNDABLE, but customers can request an exchange within 10 days of the reception of the products by writing to info@ubabycarrier.com.

General and Shipping Pricing

When ordering online, the prices on the site apply, but do not include delivery charges which will be charged separately. Shipping charges are free for any delivery within Canada. For international shipping, an amount will be charged when ordering to ensure delivery according to your chosen options. 

Return shipping costs in case of defaults or returning to refurbish are also free through the purchase order received at the time of purchase.  The product can be returned to Bébé Urbain Inc. to be remanufactured following the request of the customer for this purpose via the web site.

Delivery Times

Orders are processed within a period of 24-48 hours during business days excluding Canadian holidays, when products are in stock. Delivery times vary depending on the destination. A tracking number will automatically be sent to you during the shipment, allowing you to track your purchase. 

VAT Rates 

All rates are final but do not include VAT. Therefore, the customer will be responsible for this pricing according to the rates in force at the customs clearance of the product at the entrance of the country upon delivery.  The costs of VAT and customs charges will be the responsibility of the customer.

Delivered products remain the property of Bébé Urbain Inc. until full payment for the product has been received. The transfer of risks and responsibilities is alson transmitted to the client at this time.

Manufacturing Defects

Bébé Urbain Inc. is responsiblefor original manufacturing defects of the product. Limitations related to this garantee mainly concern manufacturing defects. Liability for defects is subject to the applicable provisions according to the responsibilities of the company. 

Responsability

Bébé Urbain Inc. will be fully liable for any damages incurred, or caused due to negligence on its part. Liability is limited to normally foreseeable damages. All our products benefit from the legal guarantee of conformity with the guarantee of hidden defects. In case of non-compliance of a product sold, it may be returned, exchanged or refunded. All claims, requests for exchange or refund must be made in writing within a period of 30 days following delivery. 

Limitation of Responsibility for Informational Content 

The content provided in the form of texts, video capsules or Master classes is for informational and general purposes only. Under no circumstances is this information to intervene from a professional point of view with the client and his or her child. It is the client's responsibility to contact a physician, pediatrician or other health professional for a specific opinion, advice, diagnosis or treatment. 

Place of Jurisdiction

The place of performance and jurisdiction applicable to the agreements for both parties are based on headquarters of Bébé Urbain Inc. Therefore, the province of Quebec in Canada will be the designated place for any legal enforcement. 

Intellectual Property

All text, digital, graphic and video content is the intellectual property of Bébé Urbain Inc. Ü Baby, the Bébé Urbain Inc. trade mark, is reserved exclusively to the company. Content and images are protected by Canadian and international copyright and intellectual property laws. The use of the content, trademark or other service mark is strictly prohibited. We also prohibit any copy of the form and/or content of the website violating the copyrights of Bébé Urbain Inc. The company Bébé Urbain Inc. holds an instance of international patent concerning its evolutionary baby carrier. The latter has been in effect since February 23, 2017.  

Address

Please address your comments or questions and return merchandise to the following email or postal address: info@ubabycarrier.com.

Bébé Urbain Inc.
CP.35 
Drummondville, QC 

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